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 E-Mail Support: Please use the form below for support via e-mail. We aim to answer all e-mail support questions within 48 hours, but you will normally receive a reply within 24 hrs.
Telephone Support:
Support using this facility is available during normal office hours 09.00 - 18.00 hrs within the UK. This is GMT during the winter months and + one hour during periods of BST - British Summer Time. Check on international time differences if you live outside the UK.
Tel: +44 (0) 08450 042629
Fax: +44 (0) 08450 041709
Remote Support: We find that almost all problems encountered with installing or using Tele-Prompt are ultimately due to computer or Windows configuration issues. We therefore also offer the ultimate in support: a Remote Support facility to handle both software and general computer problems. Under this scheme, if your problem cannot be solved on the telepnone, you grant us permission to take temporary control of you computer and you can just sit back and relax as you watch our support staff solve your computer problems literally "before your eyes".
Calls under this scheme are chargeable by the minute, but if your problem needs fixing urgently, this can be a real "lifeline". Use the form below for details.
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